Read What Clients are Saying About Our Emergency Restoration Company
With over 30 years in the restoration industry, we have helped countless people restore their homes and repair precious belongings.
Our satisfied customers can attest to our unsurpassed customer care and service. Below are testimonials from past clients of The Restoration CleanUp Company.
We are committed to providing exceptional service and the highest quality of work for our customers. Please use the link below to share your experiences so that we can ensure our standards are being met. If you prefer to speak to us directly, please do not hesitate to call us at 925-473-2270.
The employees were polite, respectful and explained everything that was to take place. Upon each return to check the water damage, they arrived at the time planned, and again explained where we were I. The process. I would highly recommend this company, and if ever needed again would not hesitate to use them.
Deborah S., 08/13/2020
The whole crew at The Restoration CleanUp Company were awesome to work with! They were very organized, worked quickly, communicated well the entire job, and did their best to keep our existing fixtures in tact to be reused. I hope to never need them again (flooding) but they were an absolute pleasure to work with, especially during such a stressful time.
Nicole B., 06/16/2020
They were very professional and courteous. They always were on time and listened when I had questions. Most of our furniture was held in a pod on our property and the rest of our items were stored in their facility until we were ready for them to be packed back in. I was very happy about the way things were packed and handled. All in all, this was a very positive experience and I would definitely recommend them to our friends and family.
Lonae S., 05/21/2020
I was completely impressed with the workers, not only were they professional in every way but very kind people!! Thank you so much for all you did for us.
Sandra H., 06/06/2019
I am so impressed with your technicians Victor and Roxanne. Victor was incredibly professional and courteous while in my home. He is very knowledgeable and really knows what he is doing. The containments he set up look great. Both Victor and Roxanne set up quickly and kept in good communication with me regarding my questions. I am pleasantly surprised by the level of professionalism they both had.
Mark Buckman, 12/6/17
The Restoration CleanUp Co. has been wonderful. Every employee has been very helpful and great in their communication as to every step along the way. I highly recommend them.
Carla Nelson, August 2017
Thank you to The Restoration Clean Up team from Nicole in the office to the on-site team members of Armando, Jose and Gus. Each interaction with the team was amazingly professional. Their investigation, evaluation, and the process of drying out of the area were clearly explained, they helped educate me and fully understand what was and what needed to happen to restore my home.
Their documentation supported the recovery costs for my insurance claim which reduced issued that could otherwise be challenged by the insurance company (sine the insurance company (in over a week) has never even been out to the property to do their own evaluation).
Dealing with contractors, several insurance representatives, plumbers, etc. has not always been enjoyable or easy. The Restoration Clean Up team were shining stars of courtesy and professionalism. Every team member showed their respect for their customers as well as for their work.
I highly recommend this team!
Ted D., January 2016
I developed a leak in my kitchen sink and hired a restoration/mitigation company. They showed up to drop off fans and dehumidifiers. They did not take time to measure the moisture level of the affected area or even how far it reached. It seemed as if they wanted to just drop off equipment and leave as quickly as possible only to return in 3 days to check on the status. The drying process did not work so we had to rip out the wet hard wood floors and kitchen cabinets. Their crew would walk in and not even address you or provide you their names. They started removal of the wet wood and damaged many of my cabinet fronts which were salvageable. They removed the cabinets below the sink counter without placing support beams before the removal. In addition, they placed my pots/pans on top of the counter, weighing the counter down further. You could see the counter start to separate from the wall as if it would collapse.
Thus, I decided to let this company go. My insurance company recommended Restoration Clean Up Company. I called and your company was able to come out immediately that same day. We made a 5pm appointment and I was told that the initial appointment would be to size up the situation and that work would commence the following day.
Armando and Dave arrived at the scheduled time of 5pm. They were courteous and respectful. Because the first mitigation company left everything in such disarray, Armando and Dave ended up stayed until well past 9pm to get things ready for the crew the next day. Armando took time to explain the work that needed to be done and the time line for this work. I was impress with his diligence to ensure that things would be returned to the right path and felt safe giving him the key to my house.
Subsequently, I met Antonio (project manager) and others in the crew. Each employee greeted me and provided their names. They placed support beams under my counter & started working on removal of the wet wood. My personal items were well packed & handled with care. They worked hard to get my home done in a timely fashion.
Both Armando and Antonio were reachable by phone and text and always replied in a timely manner. The employees of Restoration Clean Up Company have provided an excellent quality of work and customer care. I am grateful for their help and highly recommend this professional team to anyone.
The entire crew from the Restoration CleanUp Company literally came to our rescue. Great work, timely, professional and thorough as well as very informative….. The four representatives of the firm with whom we worked individually and collectively gave us confidence that we had retained the fright firm… They know what they’re doing and they do it… Their charges were amazingly modest… In short a great company… I don’t want to say “I can’t wait for our next opportunity to retain this firm”, but certainly will if the need arises.
Philip & Karla Storrer
I’m writing in regard to our restoration clean up. On the evening of 1/14/2015 we noticed that our kitchen floor was distorted and looking swollen. The following day 1/15/2015 we called our Insurance to report the damage. Within 24 hours, an insurance adjuster arrived at our home on 1/16/2015 to investigate the damage. In less than two hours later, Antonio Magana arrived with equipment to start the drying process.
Following Antonio’s appointment on Friday, Armando and Clayton arrived on Monday 1/19/2015 and remove the damaged hardwood floor in two separate rooms. Both Armando and Clayton were extremely professional and kept our home clean and free of slippery saw dust during the entire process. On the morning of 1/21/2015, Antonio and Cedric arrived to evaluate mold damage between the kitchen cabinets and the exterior wall. Sheetrock was removed and bagged, so the drying process could continue. Cedric has excellent interpersonal skills, and was very pleasant to deal with.
This morning 1/22/2015, Antonio returned to remove the drying equipment from our home, so we can continue the construction process. Bernadetta, I wanted to share this message with you for a couple of reasons. The first is to recognize professionalism and credit your employees for an outstanding job in our home. It’s not a daily occurrence that a home owner deals with a company that is well organized and on time as scheduled. I’m not certain how the chain of command works it’s way back to the employees, but if there is a path to relay this message to those that did such a great job, I would like to request that their professionalism is recognized. Thank you for building an excellent business with a professional team of employees.
The technician has been awesome. He has…made us feel like this horrible event is a top priority for him to clean up. It isn’t just a job for him, his sincerity shines through. I felt that it would all be ok because he is calm, informative and supportive. Thank You!
With gladness in our hearts, the Rodriquez family wants to express our profound thanks for a job well done. They came to our house that was damaged by a small fire in the kitchen, it was an awful mess. With their professional expertise plus real hard work, it is now restored as new. It was indeed a Restoration Cleanup par excellence!
The Rodriquez Family
The service provided was professional, the personnel were knowledgeable courteous and friendly, and all work was done in an effective and efficient manner.
The technician was thorough and knowledgeable… his calm and caring demeanor was a reassurance that the job was well done. My wife and I feel fortunate to have been served by The Restoration CleanUp Company and would not hesitate to recommend you to others.
Mr.& Mrs. Gallerson